Home Forums Game Frame Technical Support Remote doesn't always register Reply To: Remote doesn't always register

Jeremy Williams

That’s definitely not how it should work. You do need to be generally in front of the Game Frame, but the buttons should work 100% consistently and from up to 15-20 feet away.

Can you do me a favor and shine a light at the center top of the front screen? You should see the IR receiver there through a hole in the black grid. There should also be no white vellum visible in the IR port.

I’ve attached an example photo. It’s from a prototype where the port doesn’t exactly line up with the interior but you get the idea.

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