Just to chime in from my original post… I DID get the remote working fine but needed to test in a bare room with just overhead lights. Once I did that the remote worked correctly. It enabled me to determine that nothing else was interfering. I’ve since taken the Game Frame and remote to my office where it works perfectly. I’m not trying to say these other problems aren’t legit, just my original issue was not a defect/issue with the Game Frame.